my connection is well but the game doesn't connect .. :/

Freddy_

@_skylight_ Hi and welcome, Try while you are on this screen disconnecting your wifi for 30 secs and then then reconnecting and see if this helps as seen from someone that it can.

If not, This is the full information from the CM regarding this issue

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting

- If the area were you're located is not remote

- if you are on VPN 

- If your mobile data plan has reached the monthly allowance 

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings' 

2) Locate the menu called 'Apps' 

3) Scroll down till you find the 'Google Play Store' 

4) From here click on 'Clear data' then clear cache. 

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

-  How to reinstall!

Facebook:

- Try the steps here. 

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thank you

knob0430

I completed the steps above and suggested, and the game still is not working.

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/comment/1314560#Comment_1314560

Yes, I suspect it is damaged and needs to be reinstalled. I hope someone else confirms it.

Freddy_

@_skylight_ There are 2 different connection issues the one with the connection error, try again in a bit is normally a terminal error and reinstallation will solve this problem with the steps in post above.

This one is a connection to the server error nd could be various reasons for this. Could be an issue with a king server or your device among other things

Check both your device and game are up to date. log out and restart your device and then log back in and see if this resolves your issue

Try also to disconnect your wifi for 30 secs and then turn it back on and try to see if this works if not

If not could be one of two things , one a problem with king server you may want to wait a bit and try later or you need to reinstall but if you need to reinstall follow the instructions in post above to make sure it is a total fresh install and note the disclaimer regarding boosters

jgerald

I have also been having a server connection issue and have tried all the troubleshooting tips, but they are not working. The daily booster wheel doesn’t show up, I can’t participate in the weekly race, and it doesn’t let me sign in on my profile page. This has been going on for 3 days now.

_skylight_

Thanks to every one!❤️

my problem solved by using Hotspot Shield... ✌️💃