What happened to my profile pic?

lilirae19

My profile was was on there but now it isn’t, it’s a cartoon character. Can my pic be put back on there plz

Freddy_

@lilirae19 Hi and welcome, This is normally down to a connection issue. Please check you device and game are up to date and log out and restart your device and the log back in and see if this resolves your issue

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/324081/what-happened-to-my-profile-pic

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

Mary_Kay

This happens to me sometimes. I have to follow the above instructions and the most important part is clearing your cache. Once I do that my correct avatar returns.

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/324081/what-happened-to-my-profile-pic

If you are connected to Facebook, the avatar will be taken from your Facebook profile. Check this connection. Disconnect from facebook and reconnect to facebook. If your problem is not resolved, please contact me again