Can't get a reply from support

Senilechelonian

I contacted candy crush via contact form about missing gold bars last month and still have heard nothing. I've tried through the app and through the contact form on the website. All I get back is this:

I've tried replying to it but just get the same image again.

Why isn't support working?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/324269/cant-get-a-reply-from-support

Welcome to the King Community.

Please reply to the automated email you received by typing Need help and I hope a representative will contact you in the next email.

Thanks!

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/324269/cant-get-a-reply-from-support

That's an answer from a computer. Type your problem again on the first line above and send it back. Then a clerk should get it and answer it

Crazy Cat Lad

Hi @Senilechelonian !

Please email directly from the game's Settings and Help Center so Player Support gets your correct Game ID and can look into it. Choose Purchases & Gold Bars as the topic.

Please note that only purchased Gold Bars can be refunded or compensated. If your Gold Bars were free, then you most likely will get an autoreply only.

Senilechelonian

https://community.king.com/en/candy-crush-saga/discussion/comment/1339035#Comment_1339035

Already tried that. Got same result.

Senilechelonian

https://community.king.com/en/candy-crush-saga/discussion/comment/1339134#Comment_1339134

Did try from the game (as I mentioned in the op). Still just the same automated nonsense.

Very poor customer service if an agent won't even reply.

Senilechelonian

https://community.king.com/en/candy-crush-saga/discussion/comment/1339003#Comment_1339003

Tried "need help". Doesn't work. Gets same email back.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1340143#Comment_1340143

As our CM told you, only in case of loss of purchased Goldbars you will get a direct reply from Player Support but in case of gaining from the game or losing the free goldbars, you may not get the answer from the player support.

Senilechelonian

https://community.king.com/en/candy-crush-saga/discussion/comment/1340197#Comment_1340197

I don't get a reply regardless of what I say. 'Need help' or explaining issue.

I don't understand why they would ignore their own game crashing and loss of progress.

Tzvi_Marcu

@Senilechelonian Read the answer of @Crazy Cat Lad it explain you exactly what to do.

"Please note that only purchased Gold Bars can be refunded or compensated. If your Gold Bars were free, then you most likely will get an autoreply only."

If you purchased the Gold Bars then: "Settings and Help Center so Player Support gets your correct Game ID and can look into it. Choose Purchases & Gold Bars as the topic."

Senilechelonian

https://community.king.com/en/candy-crush-saga/discussion/comment/1341011#Comment_1341011

I did exactly that. I've done everything people suggested and still only get the automated email.