refence number # 10278517

lawrencetan

i cant reload my progress on my ipad

Freddy_

@lawrencetan Hi and welcome, If thats a ticket number you got from customer support. its to say they have receipt of your message and they will get in touch with you regarding restoring your levels.

If you have an issue with getting your levels retored let us know and will see if it is possible for the CM to manually restore your levels

Thank you

lawrencetan

i can restore my progress in my new ipad

Freddy_

@lawrencetan Hi and welcome, If thats a ticket number you got from customer support. its to say they have receipt of your message and they will get in touch with you regarding restoring your levels.

If you have an issue with getting your levels retored let us know and will see if it is possible for the CM to manually restore your levels

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/324576/cant-sync-with-my-ipad-refer-ticket-10278517

Hi and Welcome to our Community

Please Check this page

https://community.king.com/en/blog/discussion/268623/moving-your-game-progress-to-a-new-device-apple

Freddy_

@kiara_wael Have answered on another post the same so one will need closing as duplicate post

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/324576/cant-sync-with-my-ipad-refer-ticket-10278517

Welcome to the King Community.

I got another post from you and the two questions are the same. One post is enough for the same problem in our community so I am closing this post.

Thanks!