Lost all my levels after re-installing Candy Crush Saga, please help

Taca68

Hello,

I had some issues with the game Candy Crush Saga on my iPhone SE 2nd gen. The application stopped working, it was unable to start the game. I updated to the newest iOS and that didn't help so I went to remove and re-install the game which fixed the game start issue. To my disappointment my levels are gone after three years of building them up. I was at the level 4355 (or around that) and I am now at level 21. Can you help me retrieve my levels please?

Thanks,

Taca68

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/324577/lost-all-my-levels-after-re-installing-candy-crush-saga-please-help

Hi and Welcome to our Community

Please check this page for help

https://community.king.com/en/blog/discussion/234692/how-to-get-your-game-progress-back-on-apple-device-facebook-connected

and let me know if its works

Taca68

I have seen this post but I didn't use Facebook, I am logged in with my email only.

Freddy_

@Taca68 Hi and welcome, Hopefully the information above from @kiara_wael will help you to get your current levels back.

If not please see post below for help on getting your levels manually restored by customer support

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank You

Taca68

Thank you, I will try emailing support.

Freddy_

@Taca68 Hi Again, Sorry to mention to remove your email from the post as this is your personnel information and could be open to abuse. click on the cog wheel on post and you can edit and remove this.

Thank you

Taca68

Thanks for letting me know, I removed it.

FlaringCrystal120

Hello and welcome to the community:

If you had saved the game with your email address at some point, then the levels should be saved on your King account.

Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it. 

If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game.

If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go here to force the game to connect to your account instead.

Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet? In this case check out the page here to sync the levels over to your new device.

If the game wasn't saved on any account, Player Support can restore your levels manually.

First make sure the game is connected to the Facebook or King account that you want to use in the game from now on.

Then head over to the Settings in the game and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page. Send an email to Player Support from there so they can help you you and manually restore the levels.

Please remember to mention what level you were on so Player Support can restore the game right away. 

Taca68

Thanks, I contacted support already, waiting for them to respond.