All my boosters disappeared

Saadetdogan

Hello I deleted the game by accident and I did a purchase before that but all my boosters are lost how can I get them back ?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/324710/all-my-boosters-disappeared

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

However, you need to contact our player support to get the purchased boosters back.

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Thanks!

Freddy_

@Saadetdogan Hi and welcome, In the case of mobile devices the boosters are stored on the device itself. so if your device or game crashes, you uninstall or change device your boosters are lost/ unrecoverable. Unless you had any unused purchased boosters then you can contact customer support from your game .

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/324710/all-my-boosters-disappeared

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

However, you need to contact our player support to get the purchased boosters back.

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Thanks!