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purchased $8.99 pack
KENTFIELDER
Posts: 139 
in Support
Hi hopefully someone can help me, I purchased a $8.99 package on CANDY CRUSH SODA SAGA. I have never received my gold or treats from it.Will I get my gold and treats???
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Answers
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You should have gotten your gold bars and boosters right away, you should reach out to customer support for help.
This is the link to contact them: https://soporto.king.com/contact
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@KENTFIELDER Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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If you have any problems with payments, you have to contact King Support directly.
If you have any questions about the game, you can contact us here at any time.
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In some cases there may be an error in the purchase due to a temporary problem so you should try to get the items back to follow the link below.
I hope the information from Game Expert and the link below are enough to solve your problem.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
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