App Not Working

SweetandSour89SweetandSour89 Posts: 1 Newbie

Hello. When I try to launch the candy crush app on my phone, it does not work anymore. It only shows me the first page saying “King”. I’m afraid to delete the app because I do not believe I made an account and I don’t want to lose my progress. I can not make an account now because the candy crush app won’t take me past the first page. I was wondering if you could please help me.


  • Gary_SGary_S Posts: 3 Newbie

    Have you tried restarting your phone or reaching player support directly from the game since you are unable to go any further. You can find it by going to the start menu, then setting, help center-problem with signing in and send the email.

  • Hey! Would you like to give us your opinion?

  • Werner_CichyWerner_Cichy Posts: 26,064 Royal Legend

    Turn off your device once and then turn it on again after a short wait. Check if there is an update. Check if your memory is overloaded. If necessary, clear the memory cache. Under no circumstances delete the game. Maybe wait for the next update.

         The last completed levels              

         Candy Crush Saga , Level 8990
         Candy Crush Friends Saga , Level 4160
         Candy Crush Soda Saga , Level 3350
     Papa Pear Saga , Level 108
         Diamond Diaries Saga , Level 100
         Pet Rescue Saga , Level 44
         Blossom Blast Saga , Level 25 
         Bubble Witch 3 Saga , Level 19 
         Farm Heroes Saga, Level 2


  • Freddy_FalknerFreddy_Falkner Posts: 43,747 Candy Moderator

    @SweetandSour89 Hi and welcome, Hopefully some of the information above will help you to get your game back on track. If all fails you can create a new game ID and then contact customer support and they will manually restore your levels, but you will only get your levels if you had no saved progress. you will not get any gold or boosters

    Thank you

  • Sukanta_BiswasSukanta_Biswas Posts: 19,635 Candy Moderator

    Welcome to the King Community.

    Since you have not saved your game progress through any account, you must first try to run the game app smoothly because If you try to find a solution by uninstalling the app, your original game progress will be completely lost.

    There may be loading problems in the game app for various reasons, but you can get rid of the app loading problem with a few troubleshooting steps HERE.

    If you do not find a solution through the above troubleshooting steps, then you have to resort to the final method i.e. uninstall the app but don't be discouraged because it will be possible to manually restore your old Game Progress to your new account.

    I hope you find the solution to your problem through the above troubleshooting steps.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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