Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@sammi_3 Hi and welcome, Please check your device and game are up to date and if playing via a web browser clear the cache, log out and restart your device and then log back in and see if this resolves your issue.
Also check with whoever you make payment through that all your payment details are valid and not out of date
Thank you
Hello there @sammi_3 and good day to you.
Please counter check that your payment details in your device and app store are correct, updated and not restricted.
You may refer to this article on change in payment details to get some answers.
Please let us know if you need help with other issues in the game.
Thank you 😊