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Why can’t I make a purchase

sammi_3
sammi_3 Posts: 1 Newbie

Every time I try to make a purchase I’m told it is unsuccessful and no money was withdrawn. It just started a few days ago

Answers

  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend

    @sammi_3 Hi and welcome, Please check your device and game are up to date and if playing via a web browser clear the cache, log out and restart your device and then log back in and see if this resolves your issue.

    Also check with whoever you make payment through that all your payment details are valid and not out of date

    Thank you

  • wykoon
    wykoon Posts: 12,693 Community Hub Moderator

    Hello there @sammi_3 and good day to you.

    Please counter check that your payment details in your device and app store are correct, updated and not restricted.

    You may refer to this article on change in payment details to get some answers.

    Please let us know if you need help with other issues in the game.

    Thank you 😊

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