Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to the King Community.
If you have previously saved the game on Facebook or Kingdom, your game progress is safe and you will get back game progress by logging in to the game again. If you still have game progress on your old device, check here to know how to move game progress on the new device.
If you do not have game progress on your old device or if you have not previously linked the game through any account, your game progress will be completely lost.
Please let me know if that's the case.
Thanks!
@sheilha Hi and welcome, Please follow the advice from @Sukanta_Biswas to try to get your levels back. If this does not work you can get your levels manually restored, nut you only get the levels you would not get any gold or boosters restored and no scores each level would have 2 stars.
Thank you