Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Got ripped off
Answers
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Welcome to the King Community.
If you have any problems with the purchase and want to get a refund, you need to follow the link given below because our community does not handle anything related to the purchase.
Also if you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Thanks!
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Hello there @jlampman1964 and good day to you.
Understood that you didn't receive the 30 minutes timed lives that you've purchased.
Please ensure that you are aware that the timed lives are immediately activated and running once you've purchased them. If you have left your game unattended, the 30 minutes will lapsed. If this is the case, then refund is not possible. However, if this is not the case, kindly proceed to contact King's Support team as suggested above by our Mr Sukanta.
Kindly let us know if you need help with other issues in the game.
Thank you and happy gaming ☺️
