bug

Stefy72

Il gioco non si carica, l’applicazione si spegna senza farmi accedere al gioco e mi ha tolto del tempo di vite infinite che avevo acquistato con la promozione

Freddy_

@Stefy72 We only use English in the community so everyone can understand and be understood. Please use google translate to post here and we will be happy to help you.

Thank you

Stefy72

The game won’t be loaded, the application turned off without access to the game and took away my infinite life time that I bought with the promotion

Freddy_

@Stefy72 We only use English in the community so everyone can understand and be understood. Please use google translate to post here and we will be happy to help you.

Thank you

Stefy72

The game won’t be loaded, the application turned off without access to the game and took away my infinite life time that I bought with the promotion

Freddy_

@Stefy72 Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

The community can not deal with purchase issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps