Login error

Gamer5687

I failed to login even tho I have internet connection. How can I login again?

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/326046/login-error

Welcome to Sweet King Community! 👑

Oh! No! Have you still cannot connect to Facebook on any King's Game? 😢

Don't worry about this problem! 

Please select your device that you are playing on any King's Game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.)

Android

iOS

Kindle 

Windows Mobile 

Windows 10 MS App 

Or Have you still cannot connect to Kingdom on any King's game? 😢

Please select your device that you are playing on an this game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.) 😉

Android

Apple

Windows 10 App

⚠️ Note ⚠️

If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

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Gamer5687

@Diamond Lim Hmmm, I'm playing candy crush on bluestacks, how should I do that? But thanks for your suggestion!

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1381309#Comment_1381309

Thanks for your answering! I will tagging Candy Crush Expert Players if they can help. 😊

@Freddy_Falkner, @Miss_Dani, @wykoon

wykoon

Hello there @Gamer5687 and good day to you.

The internet connection with Facebook is still under investigation and the tech team is doing what they can to find a solution for this.

We will post an update once there is an answer.

Meanwhile, you can try the following and hope it works for you temporary ☺️:-

1. Disconnect your device from the internet without exiting the game, wait for several seconds or more before reconnecting back to the internet; or
2. Play the game in Facebook via browser or Win10 for the time being

Gamer5687

@wykoon sorry Im playing it on MacBook via bluestacks. And I don't have a facebook account. So how? but thanks for your help :))

wykoon

Hello again @Gamer5687 and thanks for the info.

Hmm, since you're playing the game via blustacks on your Macbook, may be you can check on the troubleshooting of that app because I've not used bluestacks before.

Counter check your login details and make sure all info are correctly entered. Hope you are able to connect/login to your game soon!

Happy gaming 😊