I was charged $54.99 for 500 bars so why were them not added???

_mysterious1_mysterious1 Posts: 1 Newbie

WHERE ARE MY BARS THAT I PURCHASED $54.99 SAID DAY JANUARY 26 2021

Answers

  • TimhungTimhung Posts: 1,317 Legend

    Hey, welcome @_mysterious1

    Please email Player Support so they can check up what happened.

    Open the game on mobile and go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

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    The link in here.

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  • Freddy_FalknerFreddy_Falkner Posts: 43,456 Sweet Legend

    @_mysterious1 Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. As there sometimes can be a delay in your purchase being implemented to the game.

    The community can not deal with purchase issues

    Please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

    or alternatively you can use the contact us below but you need you game ID for this



    Hope this helps

  • Werner_CichyWerner_Cichy Posts: 25,939 Royal Legend


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