App won’t open

Pennrell

App not working

Freddy_

@Pennrell Hi and welcome, Check both your device and game are up to date , clear the cache from your app store or browser. restart your device and try logging back in and see if this resolves your issue.

If not let us know what device you are using and if any error messages

Thank you

Pennrell

I’m using iPad iOS 14.4

Pennrell

How do I know if the game is up to date?

Freddy_

@pennrell. go to the app store and check for game updates, you are running latest ipad iOS, not heard of any major bugs with this iOS update at present

Pennrell

I check the App Store no new up dates

Freddy_

@Pennrell are you getting any error messages or is the app just closing down automatically

Pennrell

What is the latest version?

cottonwoodclan

My tells mew to log into facebook to see friends or team. Is this new?

Pennrell

Had to reinstall candy crush app now all my progress is lost

cottonwoodclan

Even if you had to re-install the app you should be able to log into your account and keep your progress.