Rewards awarded as a team member on candy crush saga do not work on an iPhone

Psclzr

I have been awarded 1 hour of various boosters. When I load the game they are not showing up.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/326296/rewards-awarded-as-a-team-member-on-candy-crush-saga-do-not-work-on-an-iphone

Welcome to the King Community.

These are temporary issues but restart the game app and let me know if the free boosters work.

Thanks!

Freddy_

@Psclzr Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Problems with game / missing rewards - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/326296/rewards-awarded-as-a-team-member-on-candy-crush-saga-do-not-work-on-an-iphone

If you have already received the reward on another device or on another platform, it will be displayed on the second device, but will no longer be credited.

If it wasn't. Check your device and play on the internet connection. Of course, you can contact King Support directly and request your missing boosters.

It worked for me once, the King Support had credited me with this retrospectively.

https://soporto.king.com/contact