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hello I have a black wallpaper when I play candy crush whether it is soda or saga and I do not see t
Answers
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Do you play in the Win 10 app or Facebook?
On facebook, check whether the browser needs to be updated. Furthermore, under Facebook settings / apps and websites whether the game is set to active
With the Win 10 app you can check in the microsoft store whether there are any updates.
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Welcome to the King Community.
We're sorry for your inconvenience, but I'm sure it's not your game problem. The size of the game app is getting bigger with each update and the device must have the capability to run the app smoothly.
If your device is Android, In order for the current version to run smoothly on the device, the device capabilities must include 2 GB of RAM and Android version 4.1 and up.
Also you could see issues if your phone's internal storage is full or almost full. To free up space that your phone needs to work properly, you can remove unnecessary files and clear cached data. Your phone can start having issues when less than 10% of storage is free.
Moreover you can follow the link above which our Game Expert has already given you.
Thanks!
