Hello and welcome, in the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.
However, you need to contact our player support to get the purchased boosters back.
If you play on mobile, then please email Player Support directly from the game. Also check this link:
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset.
Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost.
Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time.
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.
Unfortunately, boosters on mobile devices are all deleted when reinstalling them. In the event of a crash or if the game's cache is cleared, the boosters can also be deleted.
Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.
⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
(Like previous players have answered you)
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊
🌶 Hot topics here right now in Candy Crush Saga! 🔥
🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟
🍭 Have a nice and safety day! Sugar Crush! 🍭
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
Answers
Hello and welcome, in the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.
However, you need to contact our player support to get the purchased boosters back.
If you play on mobile, then please email Player Support directly from the game. Also check this link:
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email, or click the link below:
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset.
Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost.
Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time.
- Report
0 · Helpful Woah! Sweet Love HahaHi and Welcome to our Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.
Please read links bellow about lose booster!
- Report
0 · Helpful Woah! Sweet Love HahaUnfortunately, boosters on mobile devices are all deleted when reinstalling them. In the event of a crash or if the game's cache is cleared, the boosters can also be deleted.
The last completed Levels
Candy Crush Saga , Level 9170
Candy Crush Friends Saga , Level 4240
Candy Crush Soda Saga , Level 4175
Papa Pear Saga , Level 108
Diamond Diaries Saga , Level 100
Pet Rescue Saga , Level 45
Blossom Blast Saga , Level 25
Bubble Witch 3 Saga , Level 19
Farm Heroes Saga, Level 2
- Report
0 · Helpful Woah! Sweet Love HahaWelcome to Sweet King Community! 👑
Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.
⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
(Like previous players have answered you)
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊
🌶 Hot topics here right now in Candy Crush Saga! 🔥
🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟
🍭 Have a nice and safety day! Sugar Crush! 🍭
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
- Report
0 · Helpful Woah! Sweet Love Haha