App doesn't load on Iphone

w3asel7

My app on iPhone will not load. Never been linked to facebook and never to a King account,. Only registered with King today as helpdesk suggests wise to do so. Nervous I am going to lose everything.

Freddy_

@w3asel7 Hi and welcome, Please check both your device and game are up to date and that you have a minimum 2gb of storage space. Log out and clear the cache from safari ( important) restart your device and try logging back in and see if this solves your issue

Thank you

w3asel7

Thankyou for your help. Have deleted cache, up to date on device (would seem app store just says open app - so must be latest), But as I clip on app it just boots me out before getting anywhere.

Freddy_

@w3asel7 Hi Again, Only thing left if you have done all troubleshooting tips is to uninstall. As you are not sure if your device has saved your game with your new king account. It may be a case that you will have to get your levels manually restored, but as this is a mobile device you will LOSE any stored BOOSTERS and LIVES and if your game is not saved and you have to manually restore you would not get your gold bars either. Other than this you would have to wait for next up date to see if that remedies the issue.

Do you have a add blocker or anything like that on your phone ?

Thank you

w3asel7

Thanks Freddy- no addblockers and not concerned about losing boosters etc. But how do I get my levels manually restored as that is all I am bothered about. Thanks for your help btw.

Freddy_

@w3asel7 Hi Again, Post below gives information on getting your levels restored if you king account does not work.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

any issues with this then just let us know

Thank you