Hello and welcome to the community. This occasionally happens, and there isn't anything to do about it, you just need to ask for more lives from friends.
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app. The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset. Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost. Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time.
@kageyel Hi and welcome, Please check you device and game are up to date and log out and restart your device and see if this resolves your issue
If this does not work there is some people that are experiencing an error with sending and receiving lives, This issue is being investigated, but we have no time frame on a fix for this at present
Answers
Hello and welcome to the community. This occasionally happens, and there isn't anything to do about it, you just need to ask for more lives from friends.
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app. The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset. Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost. Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time.
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0 · Helpful Woah! Sweet Love HahaWelcome to the King Community.
Here you will find detailed information on how lives works, and why Lives are lost.
Thanks!
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love Haha@kageyel Hi and welcome, Please check you device and game are up to date and log out and restart your device and see if this resolves your issue
If this does not work there is some people that are experiencing an error with sending and receiving lives, This issue is being investigated, but we have no time frame on a fix for this at present
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaTry to join a game group on Facebook. Many friends, many are alive. I almost always have 1000 lives. If you need help, get in touch
The last completed Levels
Candy Crush Saga , Level 9170
Candy Crush Friends Saga , Level 4240
Candy Crush Soda Saga , Level 4175
Papa Pear Saga , Level 108
Diamond Diaries Saga , Level 100
Pet Rescue Saga , Level 45
Blossom Blast Saga , Level 25
Bubble Witch 3 Saga , Level 19
Farm Heroes Saga, Level 2
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0 · Helpful Woah! Sweet Love Haha