all my lives in my inbox are gone not the first time this has happend

Lisa_Stjean

please fix this

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/326925/all-my-lives-in-my-inbox-are-gone-not-the-first-time-this-has-happend

Hello and welcome to the community.

Please check you device and game are up to date and log out and restart your device and see if this resolves your issue. However, it might not work for several reasons. Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app. The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset. Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost. Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time. 

Freddy_

@Lisa_Stjean Hi and welcome, unfortunately this can happen and many reasons are beyond Kings control. So we advise not to store to many lives

Please see post below

https://community.king.com/en/blog/kb/articles/399-where-are-the-messages-and-lives-from-my-friends-on-facebook

Thank you

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/326925/all-my-lives-in-my-inbox-are-gone-not-the-first-time-this-has-happend

Hello 👋

Welcome to the sweet King community. Hope the answers provided have been helpful.

Please let us know if you need further assistance.

We will be here for anything you need. Thanks and keep enjoying