Items transfer

Ali2021Ali2021 Posts: 1 Newbie

Why didn't my items transfer when I logged in with my new phone?

Best Answer

  • Werner_CichyWerner_Cichy Posts: 26,289 Crushing Legend
    Accepted Answer

    Unfortunately, boosters are not adopted when reinstalling. These are only temporarily on the

    Mobile device saved. Only the score and the gold are secured. If you have bought boosters, they can be requested again from King Support. Unfortunately, earned boosters are lost

    Accepted Answer



         The last completed Levels              

       
         Candy Crush Saga , Level 9170
         Candy Crush Friends Saga , Level 4240
         Candy Crush Soda Saga , Level 4175
        
     Papa Pear Saga , Level 108
         Diamond Diaries Saga , Level 100
         Pet Rescue Saga , Level 45
         Blossom Blast Saga , Level 25 
         Bubble Witch 3 Saga , Level 19 
         Farm Heroes Saga, Level 2

                         



Answers

  • Hey! Would you like to give us your opinion?

  • Werner_CichyWerner_Cichy Posts: 26,289 Crushing Legend
    Accepted Answer

    Unfortunately, boosters are not adopted when reinstalling. These are only temporarily on the

    Mobile device saved. Only the score and the gold are secured. If you have bought boosters, they can be requested again from King Support. Unfortunately, earned boosters are lost

    Accepted Answer



         The last completed Levels              

       
         Candy Crush Saga , Level 9170
         Candy Crush Friends Saga , Level 4240
         Candy Crush Soda Saga , Level 4175
        
     Papa Pear Saga , Level 108
         Diamond Diaries Saga , Level 100
         Pet Rescue Saga , Level 45
         Blossom Blast Saga , Level 25 
         Bubble Witch 3 Saga , Level 19 
         Farm Heroes Saga, Level 2

                         



  • Diamond LimDiamond Lim Posts: 40,261 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    (Like Werner has answered you)

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