My game will not load

Jeanette713

All of a sudden, my ga,me will not load ion Ipad

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/327065/my-game-will-not-load

Hi and Welcome to our Community

Please check this page for help

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/327065/my-game-will-not-load

Hello and welcome to the community.

The games are in continuous evolution and each new update including additional content and features mean that lots of new code is written by the developers which might include some bugs. King test all our updates thoroughly to remove any possible bugs, but it might happen that a bug slips through to the game. While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing you need to do is make sure that your device is running as smoothly as possible. 

Checking for Updates on your Game and Device

Ensuring that your device and the game app are the latest and most up to date versions is really important as it means that not only will your device run as smoothly as possible, but also that you can take advantage of the latest levels, features and promotions that we have released.

If you’re already on the most up to date version of your game and iOS, or once you’ve updated them, and crashing still happens, we can perform the following actions:

Force Closing your Apps 

1. Double click the Home button to see your open apps.
2. Swipe up on all apps which can interfere with the performance of the game.

Restarting your Device

1. Press and hold the Sleep/Wake button until the “Power Off” slider appears.
2. Drag the slider to turn your device completely off.
3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Checking the Storage on your Device 

Make sure that you have sufficient free storage on your device, having at least 2GB free is recommended.

Reinstalling the Game Apps

If the previous steps haven't worked, then, as a last resort, you can try reinstalling the game. This will generally fix most other issues but before performing this step please be aware of the following:

• Back your progress up: make sure that your game progress is safely backed up to either Facebook or a Kingdom account. If you use Facebook then make sure the last level you played was while you were connected. If you don't use Facebook then make sure you have created a Kingdom account, check the video below on how to create and synchronize your Kingdom account.
• Lost boosters: this step will also delete all of your saved boosters, extra lives and reset any extra features such as Daily Bonus or extra challenges that you have completed. These items and features are saved directly to the device's memory then reinstalling the game, unfortunately, clears them from your game. We will of course, replace any purchased boosters you may lose during this step, but we do not replace any lost free items which may have been won or awarded while playing. Please keep this in mind before performing this action.

Once you have backed up your game progress and considered the lost boosters, you can now uninstall the game. For this: 

• Touch the app and hold your finger down until all the apps start to jiggle.
• When an 'x' icon appears in the top left corner of the app icon - tap it to delete the app 
• Now reinstall the game and log back in via Facebook or the Kingdom to restore your game progress and Gold Bars 

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/327065/my-game-will-not-load

Please contact us if you were unable to solve the problem after following the instructions.

Freddy_

@Jeanette713 Hi and Welcome, There have been a few Apple users experience this lately. have you done all the standard troubleshooting tips. Chck device and game are up to date, you have 2gb storage space restart your device.

If above does not work all i can say is you can wait to see if a game update will fix the issue or uninstall, but as this is a mobile device you would LOSE any stored BOOSTERS or LIVES. IT is possible to back up your device to the cloud and restore the game from the cloud and you get everything back, but we can not guarantee this will work. I have done this in the past with no issues and know others have too.

Thank you