Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@GCH Hi you will need to contact customer support with your game ID and issue.
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps