Why do my gold bars keep going down to 0 without me using them?

kelsha

Every time I collect a few gold bars, when I open my game its back at 0 and I did not use them. This is very frustrating, can anyone help me with this?

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/comment/1403713#Comment_1403713

If this does not work, you will need to contact Player Support to restore your lost gold bars.

https://soporto.king.com/contact

Make sure to provide the Game ID so your game can be located.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/327147/why-do-my-gold-bars-keep-going-down-to-0-without-me-using-them

Hi and Welcome to our Community

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

kelsha

Thanks I will try that

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/comment/1403713#Comment_1403713

If this does not work, you will need to contact Player Support to restore your lost gold bars.

https://soporto.king.com/contact

Make sure to provide the Game ID so your game can be located.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it