I have lost all levels that I have played and I am back to level 11 How do I get back to my level?

jehrlich

I do not remember what level I was at. I am logged under my Facebook account.

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/327211/i-have-lost-all-levels-that-i-have-played-and-i-am-back-to-level-11-how-do-i-get-back-to-my-level

Hello and welcome to the community.

If you used Facebook in the game, then the levels are most likely saved on your Facebook account. Try with reconnecting the game to Facebook so the game gets restored.

If you had saved the game with your email address at some point, then the levels should be saved on your King account. Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it. 

If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game. If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go click HERE to force the game to connect to your account instead.

Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet? In this case check out the page HERE to sync the levels over to your new device.

If the game wasn't saved on any account, Player Support can restore your levels manually.

First make sure the game is connected to the Facebook or King account that you want to use in the game from now on. Then click the link below:

https://soporto.king.com/contact

Send an email to Player Support from there so they can help you you and manually restore the levels. Please remember to mention what level you were on so Player Support can restore the game right away, and your Game ID.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/327211/i-have-lost-all-levels-that-i-have-played-and-i-am-back-to-level-11-how-do-i-get-back-to-my-level

read this link

https://community.king.com/en/candy-crush-soda-saga/kb/articles/178-i-need-help-with-lost-progress

Freddy_

@jehrlich Hi and welcome, Hopefully the information above will help you to get your original progress back as with this you will get your levels and gold bars.

If not please see post for help getting your levels manually restored, but you only get you level. you will get no gold bars, boosters or scores and each level you have completed will have 2 stars

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank You