Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I can't trade lives for videos
Answers
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@Pablogar25 Hi and welcome, The video ads feature is a bonus feature and is not always guaranteed to be in your game, It is given to groups of randomly selected people, so this just means your not in that group at present but you could be again in the future. It can also be missing due to temporary problems
To make sure your getting the features available to you check your game is up to date and log out and restart your device , then log back in. regularly do this to keep your game as up to date as possible
Thank you
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Hi and Welcome to our Community
The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
Keep playing the game, you can get the feature back again.
Thank you.
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This is a test feature and is unavailable to some players or temporary issues. Try to check app update> sign out game>restart device and wait 5 minutes after power on> open game and sign in. Clear the cache if you are using a browser. If it doesn't work it will return to your game.
