Cannot save Progress from Kindle - Cannot login to account

DnoD

I've been playing Saga for sometime now on my Kindle without and actually King account. I ran into a problem with level 2129 the other day and created an account and posted the problem. Problem: Whenever I would activate a UFO on the level 2129 board, the application crashes. People in the Community have suggested installing the application.

When I try to save my Progress from my Kindle by attempting to log into this account, it continues to fail claiming incorrect email or password, yet I'm not entering incorrect information. I can login to my account from my computer with both my DnoD user name or my email. But I cannot login from my Kindle to save progress.

Ideas?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/327288/cannot-save-progress-from-kindle-cannot-login-to-account

Hi and Welcome to our Community

Please check this page . hope this help

https://community.king.com/en/blog/discussion/247352/is-your-game-crashing-on-a-kindle-device

Freddy_

@DnoD Hi and welcome, Can you check your game ID on both devices to see if these are the same or different

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

DnoD

I was able to save my Progress on my Kindle and have reinstalled the application and it still fails on level 2129 when a UFO is activated.

No sure if this is Kindle issue or some new problem injected into level 2129, but I guess Im done playing since there is no way past this level if it crashes EVERY TIME.

Freddy_

@DnoD Hi Again , If you have your progress saved with an account and they are the same account you could pass on your computer and then you kindle would sync the completed level . If we can find out if your game accounts are the same on both devices will be able to help you from there

Thank you

DnoD

There is a definite problem with the February software release for Kindle Fire. I went back to an earlier level which I had passed prior to the February release which contained a UFO. It also kills the application when you activate a UFO.

I've tried all the suggestions from the Community for rebooting my device. Cleaning up cache. Reinstalling..... Nothing works. As a former IT guy, when the customer is told to do all these things really just means there is a software problem!!! All these actions , rebooting, clearing cache, reinstalling it simply a sign that some some developer either cut corners or made a mistake.

Freddy_

@DnoD Hi Again will pass this information on to the CM and see if they can get this checked

Thank you