Can't Access king.com

dunderheaddunderhead Posts: 1 Newbie
edited February 11 in Support

I HAVE BEEN A MEMBER OF KING.COM FOR OVER 10 YRS.

BUT CAN NO LONGER ACCESS THE SITE, SINCE THE ADOBE FLASH SYSTEM HAS ENDED.

PLEASE CAN YOU TELL MEIF & WHEN I'LL BE ABLE TO ENJOY PLAYING ON KING.COM?.

CHRISTINE99.GB

Answers

  • FlaringCrystal120FlaringCrystal120 Posts: 3,047 Level 5

    Hello and welcome, even with Flash removed you should still be able to access King.com and play Candy Crush Saga. Firstly try to clear all the cache in your browser. Otherwise please show a screenshot of the page.

  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 47,843 Sweet Legend

    @dunderhead Hi and welcome All the games on king.com are now in HTML5 format. Check your windows and browser are up to date. clear the cache from your browser entirely and restart your device and it should solve your issue. If not try using a different browser to see if that helps

    Thank you

  • kiara_waelkiara_wael Posts: 37,495 Candy Moderator

    Hi and Welcome to our Community

    You may have noticed this message already on King.com. That the Flash Player version of the game is no longer supported.

    If you get this message in the game on Facebook, please make sure to play on a HTML5 supported and updated browser to be able to continue playing. For more help on this head over HERE.

    On a mobile device, download the app from the device's app store where you download all games and apps. When opening the game connect it to your King.com account on the Start Menu by tapping the blue 'Connect' button followed by 'Log in with email'. Finally, enter your email and password, log in and all your levels and Gold Bars will be synced to the game on your mobile device.

    The game is available on both iOS (iPhone & iPad), Android devices and Amazon Kindle tablets.

    If you have a Windows 10 PC, download the app directly to your computer from Microsoft Store HERE. When opening the game connect it to your King.com account on the Start Menu by tapping the blue 'Connect' button followed by 'Log in with email'. Finally, enter your email and password, log in and all your levels and Gold Bars will be synced to the Windows app.

    Another option is to sync your King.com account with Facebook and continue the game there. Open the game on your Facebook account HERE so it gets activated on your Facebook first.

    Then log in to your account on King.com. Go to Settings, Account, type your password once more. Click on 'Synchronizing/ Connect to Facebook', click on the two arrows and log in to your Facebook in the new window that pops up.



  • Crazy Cat LadCrazy Cat Lad Posts: 9,242 Community Manager

    Hi @dunderhead and welcome to our Community!

    Please make sure you use a supported browser first, Google Chrome, Mozilla Firefox, Opera, Microsoft Edge or Safari. Then make sure the browser is updated and all sites and games running with HTML5 should work for you.

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