Hello and welcome, please check your device and game are up to date, if playing via a browser clear the cache entirely. Log out if possible and restart your device. Then log back in and see if this resolves your issue.
If still the same and playing via a browser, try using another browser to see if you have the same result.
I am having the same problem. I get past the orange screen and on to the blue screen that says "Loading..." along with the little "Did you know" factoid down below. But it never advances past that screen.
I play every day and it has never done this before. This issue began today. I use the Candy Crush app on my iPhone 8. Both my iPhone and my Candy Crush app are up to date. iOS 14.4, CC 1.195.1.1. My CC updated automatically last night which seems to be what caused this issue.
I have tried closing and reopening the app as well as powering down my phone and turning it back on.
Hello and welcome, there have been a few I-Phone users experiencing this lately. You can only wait to see if a game update will fix the issue or uninstall, but as this is a mobile device you would lose any stored boosters or lives. It is possible to back up your device to the cloud and restore the game from the cloud and you get everything back, but we can not guarantee this will work. Some players have done this in the past with no issues.
Yikes! This is not a great situation. I had spent a decent amount of money on boosters over the last year and had a pretty significant inventory. Are you telling me that because of some technical glitch that can't be fixed my inventory of boosters might be wiped out? I may end up needing some kind of a refund or replenishment of inventory if this can't be rectified.
Answers
Game won’t load past the “loading” screen where it has the “did you know?” factoid. Never had this issue before. Please fix!
- Report
0 · Helpful Woah! Sweet Love HahaHello and welcome, please check your device and game are up to date, if playing via a browser clear the cache entirely. Log out if possible and restart your device. Then log back in and see if this resolves your issue.
If still the same and playing via a browser, try using another browser to see if you have the same result.
Welcome to the King Community 👑
🌸 Happy April everyone! 🌺
Get Started | Player's Corner | Contests | Support | International Corner | A Guide to the Community
🍬 Visit the Yeti's Candy Tournament and join the Level 9000 Celebration to win gold bars and badges! Would you like to see a new booster machine in the game? 🍬
A list of stories I have written so far! 📚
Play the Picture Alphabet Game 🔤
My Counting Games:
- Let's Count...🆙by 5️⃣s out of the Universe! (Reaction=Woah or Haha)
- 🐱❤️Send out Love to the Pets ❤️🐶
- Count the Soda Bottles with 🍇 🍈 🍉 🍊 🍌 🍍 🍎 🍏 🍑 🍒 Ultimate Blend!
My Ideas:
Different Chocolate Box Prizes 🍫 | Booster Packs 🍭 | Better Visibility for Candy Bombs 💣 | Show Score for 1, 2, and 3 Stars ✨ | Show Gold Bars in Level 💫 | Creating Jelly Fish in CCS 🐟 | Ability to Select Same Type Multiple Pre-Game Boosters in 1 Gameplay 🍬 | New Chocolate Box Quest Type: Combining Special Candies 🍬➕🍭
My Game-Related Discussions:
New Moves Level Sugar Crush | Candy Cannon Change | Hammer Prices 🍭
𝐐𝐮𝐨𝐭𝐞: 𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐧𝐨𝐭𝐡𝐢𝐧𝐠 𝐤𝐢𝐧𝐝 𝐭𝐨 𝐬𝐚𝐲, 𝐭𝐡𝐞𝐧 𝐝𝐨𝐧'𝐭 𝐬𝐚𝐲 𝐚𝐧𝐲𝐭𝐡𝐢𝐧𝐠. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐚𝐯𝐨𝐢𝐝 𝐞𝐱𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐨𝐭𝐡𝐞𝐫𝐬, 𝐦𝐚𝐤𝐞 𝐟𝐮𝐧 𝐨𝐟 𝐭𝐡𝐞𝐢𝐫 𝐮𝐬𝐞𝐫𝐧𝐚𝐦𝐞𝐬, 𝐭𝐚𝐥𝐤 𝐚𝐛𝐨𝐮𝐭 𝐚𝐧𝐲𝐨𝐧𝐞 𝐞𝐥𝐬𝐞 𝐢𝐧 𝐩𝐫𝐢𝐯𝐚𝐭𝐞 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬, 𝐦𝐚𝐫𝐤 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐬 𝐢𝐧𝐜𝐨𝐫𝐫𝐞𝐜𝐭 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐚𝐫𝐞 𝐜𝐨𝐫𝐫𝐞𝐜𝐭, 𝐜𝐚𝐥𝐥 𝐚𝐧𝐲𝐨𝐧𝐞 𝐧𝐚𝐦𝐞𝐬, 𝐮𝐧𝐚𝐜𝐜𝐞𝐩𝐭 𝐨𝐧𝐞'𝐬 𝐚𝐧𝐬𝐰𝐞𝐫 𝐰𝐡𝐞𝐧 𝐰𝐞 𝐚𝐧𝐬𝐰𝐞𝐫 𝐢𝐭 𝐜𝐨𝐫𝐫𝐞𝐜𝐭𝐥𝐲 𝐚𝐧𝐝 𝐰𝐢𝐭𝐡 𝐡𝐚𝐫𝐝 𝐰𝐨𝐫𝐤, 𝐭𝐚𝐤𝐞 𝐚𝐰𝐚𝐲 𝐨𝐭𝐡𝐞𝐫𝐬' 𝐛𝐚𝐝𝐠𝐞𝐬 𝐟𝐨𝐫 𝐧𝐨 𝐫𝐞𝐚𝐬𝐨𝐧 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐝 𝐭𝐡𝐞 𝐠𝐨𝐚𝐥𝐬 𝐰𝐢𝐭𝐡 𝐡𝐚𝐫𝐝 𝐰𝐨𝐫𝐤, 𝐨𝐫 𝐛𝐞 𝐣𝐞𝐚𝐥𝐨𝐮𝐬 𝐰𝐡𝐞𝐧 𝐠𝐚𝐦𝐞 𝐦𝐨𝐝𝐞𝐫𝐚𝐭𝐨𝐫𝐬 𝐛𝐞𝐜𝐨𝐦𝐞 𝐟𝐫𝐢𝐞𝐧𝐝𝐬 𝐨𝐟 𝐩𝐞𝐨𝐩𝐥𝐞 𝐲𝐨𝐮 𝐡𝐚𝐭𝐞. 𝐓𝐡𝐚𝐧𝐤 𝐲𝐨𝐮.
Community Guides: Formatting Posts & Profile Tour. CCS: Coconut Wheel & Sour Skulls. CCFS: Level Types.
Inspiration and determination is the key to success.
- Report
1 · 1Helpful Woah! Sweet Love Haha@ktfacee Hi and welcome, Hopefully the tips above will resolve your issue if not please let us know what device you are playing on
Thank you
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
1 · 1Helpful Woah! Sweet Love HahaI am having the same problem. I get past the orange screen and on to the blue screen that says "Loading..." along with the little "Did you know" factoid down below. But it never advances past that screen.
I play every day and it has never done this before. This issue began today. I use the Candy Crush app on my iPhone 8. Both my iPhone and my Candy Crush app are up to date. iOS 14.4, CC 1.195.1.1. My CC updated automatically last night which seems to be what caused this issue.
I have tried closing and reopening the app as well as powering down my phone and turning it back on.
- Report
0 · Helpful Woah! Sweet Love HahaHello and welcome, there have been a few I-Phone users experiencing this lately. You can only wait to see if a game update will fix the issue or uninstall, but as this is a mobile device you would lose any stored boosters or lives. It is possible to back up your device to the cloud and restore the game from the cloud and you get everything back, but we can not guarantee this will work. Some players have done this in the past with no issues.
Welcome to the King Community 👑
🌸 Happy April everyone! 🌺
Get Started | Player's Corner | Contests | Support | International Corner | A Guide to the Community
🍬 Visit the Yeti's Candy Tournament and join the Level 9000 Celebration to win gold bars and badges! Would you like to see a new booster machine in the game? 🍬
A list of stories I have written so far! 📚
Play the Picture Alphabet Game 🔤
My Counting Games:
- Let's Count...🆙by 5️⃣s out of the Universe! (Reaction=Woah or Haha)
- 🐱❤️Send out Love to the Pets ❤️🐶
- Count the Soda Bottles with 🍇 🍈 🍉 🍊 🍌 🍍 🍎 🍏 🍑 🍒 Ultimate Blend!
My Ideas:
Different Chocolate Box Prizes 🍫 | Booster Packs 🍭 | Better Visibility for Candy Bombs 💣 | Show Score for 1, 2, and 3 Stars ✨ | Show Gold Bars in Level 💫 | Creating Jelly Fish in CCS 🐟 | Ability to Select Same Type Multiple Pre-Game Boosters in 1 Gameplay 🍬 | New Chocolate Box Quest Type: Combining Special Candies 🍬➕🍭
My Game-Related Discussions:
New Moves Level Sugar Crush | Candy Cannon Change | Hammer Prices 🍭
𝐐𝐮𝐨𝐭𝐞: 𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐧𝐨𝐭𝐡𝐢𝐧𝐠 𝐤𝐢𝐧𝐝 𝐭𝐨 𝐬𝐚𝐲, 𝐭𝐡𝐞𝐧 𝐝𝐨𝐧'𝐭 𝐬𝐚𝐲 𝐚𝐧𝐲𝐭𝐡𝐢𝐧𝐠. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐚𝐯𝐨𝐢𝐝 𝐞𝐱𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐨𝐭𝐡𝐞𝐫𝐬, 𝐦𝐚𝐤𝐞 𝐟𝐮𝐧 𝐨𝐟 𝐭𝐡𝐞𝐢𝐫 𝐮𝐬𝐞𝐫𝐧𝐚𝐦𝐞𝐬, 𝐭𝐚𝐥𝐤 𝐚𝐛𝐨𝐮𝐭 𝐚𝐧𝐲𝐨𝐧𝐞 𝐞𝐥𝐬𝐞 𝐢𝐧 𝐩𝐫𝐢𝐯𝐚𝐭𝐞 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬, 𝐦𝐚𝐫𝐤 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐬 𝐢𝐧𝐜𝐨𝐫𝐫𝐞𝐜𝐭 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐚𝐫𝐞 𝐜𝐨𝐫𝐫𝐞𝐜𝐭, 𝐜𝐚𝐥𝐥 𝐚𝐧𝐲𝐨𝐧𝐞 𝐧𝐚𝐦𝐞𝐬, 𝐮𝐧𝐚𝐜𝐜𝐞𝐩𝐭 𝐨𝐧𝐞'𝐬 𝐚𝐧𝐬𝐰𝐞𝐫 𝐰𝐡𝐞𝐧 𝐰𝐞 𝐚𝐧𝐬𝐰𝐞𝐫 𝐢𝐭 𝐜𝐨𝐫𝐫𝐞𝐜𝐭𝐥𝐲 𝐚𝐧𝐝 𝐰𝐢𝐭𝐡 𝐡𝐚𝐫𝐝 𝐰𝐨𝐫𝐤, 𝐭𝐚𝐤𝐞 𝐚𝐰𝐚𝐲 𝐨𝐭𝐡𝐞𝐫𝐬' 𝐛𝐚𝐝𝐠𝐞𝐬 𝐟𝐨𝐫 𝐧𝐨 𝐫𝐞𝐚𝐬𝐨𝐧 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐝 𝐭𝐡𝐞 𝐠𝐨𝐚𝐥𝐬 𝐰𝐢𝐭𝐡 𝐡𝐚𝐫𝐝 𝐰𝐨𝐫𝐤, 𝐨𝐫 𝐛𝐞 𝐣𝐞𝐚𝐥𝐨𝐮𝐬 𝐰𝐡𝐞𝐧 𝐠𝐚𝐦𝐞 𝐦𝐨𝐝𝐞𝐫𝐚𝐭𝐨𝐫𝐬 𝐛𝐞𝐜𝐨𝐦𝐞 𝐟𝐫𝐢𝐞𝐧𝐝𝐬 𝐨𝐟 𝐩𝐞𝐨𝐩𝐥𝐞 𝐲𝐨𝐮 𝐡𝐚𝐭𝐞. 𝐓𝐡𝐚𝐧𝐤 𝐲𝐨𝐮.
Community Guides: Formatting Posts & Profile Tour. CCS: Coconut Wheel & Sour Skulls. CCFS: Level Types.
Inspiration and determination is the key to success.
- Report
0 · Helpful Woah! Sweet Love HahaYikes! This is not a great situation. I had spent a decent amount of money on boosters over the last year and had a pretty significant inventory. Are you telling me that because of some technical glitch that can't be fixed my inventory of boosters might be wiped out? I may end up needing some kind of a refund or replenishment of inventory if this can't be rectified.
- Report
0 · Helpful Woah! Sweet Love Haha