Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to our Community
Please check this page for help
In very rare circumstances, there may be a widespread issue delivering the game to you - but this is very uncommon. If you’re having problems playing the game, it’s worthwhile doing some housekeeping steps on your device to maximize the chances of the game running smoothly for you.
Please try all the options below to resolve the issue:
*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling.