@snooky Hi and welcome, If your game was saved with a king or faceboook account your levels should be safe
Check device is up to date and log out and restart your device and then log back in ensuring correct details and see if this resolves your issue. If still at level 1 try playing a level to see if this forces your game to sync
If not please see post below for help on getting your levels manually restored
If you used Facebook in the game, then the levels are most likely saved on your Facebook account. Try with reconnecting the game to Facebook so the game gets restored.
If you hadsaved the game with your email address at some point, then the levels should be saved on your King account. Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it.
If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game. If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go HERE to force the game to connect to your account instead.
Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet? In this case check out the page HERE to sync the levels over to your new device.
If the game wasn't saved on any account, Player Support can restore your levels manually.
First make sure the game is connected to the Facebook or King account that you want to use in the game from now on. Click the link below:
Send an email to Player Support from there so they can help you you and manually restore the levels. Please remember to mention what level you were on so Player Support can restore the game right away, as well as your Game ID.
Answers
@snooky Hi and welcome, If your game was saved with a king or faceboook account your levels should be safe
Check device is up to date and log out and restart your device and then log back in ensuring correct details and see if this resolves your issue. If still at level 1 try playing a level to see if this forces your game to sync
If not please see post below for help on getting your levels manually restored
Thank you
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaHello and welcome to the community.
If you used Facebook in the game, then the levels are most likely saved on your Facebook account. Try with reconnecting the game to Facebook so the game gets restored.
If you had saved the game with your email address at some point, then the levels should be saved on your King account. Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it.
If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game. If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go HERE to force the game to connect to your account instead.
Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet? In this case check out the page HERE to sync the levels over to your new device.
If the game wasn't saved on any account, Player Support can restore your levels manually.
First make sure the game is connected to the Facebook or King account that you want to use in the game from now on. Click the link below:
Send an email to Player Support from there so they can help you you and manually restore the levels. Please remember to mention what level you were on so Player Support can restore the game right away, as well as your Game ID.
Hope this helps.
- Report
0 · Helpful Woah! Sweet Love Haha