Won't load

TG44

My app won't load up, it stays on the loading screen and then closes itself and just goes to my home. I've cleared history, check all updates on phone and app. Reset my phone multiple times. I don't want to delete the app and lose all my progress. Any help would great where I don't have to delete the app and hope it works and then doesn't and I lose all my progress for nothing.

Freddy_

@TG44 Hi an welcome. If you have done all the standard troubleshooting tips and are still having issues. you will need to contact customer support to see if they can help with your issue

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/327632/wont-load

Welcome to the King Community.

There are various reasons why the game is not loading on your device, so I suggest you follow the link below.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Moreover, if you tell us which device you are using for this game, we can help you with some more information.

Thanks!