Loading problems

Mglud

HI for a few days now when i whant to play its just loading? I cant come further? I have tried all that you rekommend?

Freddy_

@Mglud Hi and welcome, Please let us know what device you play on if you have done all the troubleshooting tips below

Check device and game are up to date and you have at least 2gb of free storage space. Clear the cache from your app store or browser. log out and restart your device and then log back in and see if this resolves your issue

Thank you

Mglud

Iphone 8 and i have done all the you rekommend. How do i clear my cashe in my phone?

Freddy_

@Mglud Hi Again, you would clear it from the safari browser ass the app on iphone does not have a way to clear the cache.

Freddy_

@Mglud Hi and welcome , you would clear it from the Safari Browser as the app on iphone does not have a way to clear the cache

Thank you

Mglud

It didnt solve it

Freddy_

@Mglud Hi Again, You may need to contact customer support to see if they can help with your issue, as all that i can think you can do know is to uninstall and reinstall the app, but if you did this you would LOSE any stored BOOSTERS and lives or wait for a new game update to see if it solves the issue

Please email Player Support directly from the game.

Go to the game's Start Menu, then Settings - Help Center - Problems with game - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

You will get an automated reply , reply to this with help needed and you should then receive a reply in around 3 days

Hope this helps

Mglud

Ok the problem with this is that i cant come in. It is loading before i can come into the game?

Freddy_

@Mglud Hi Again use the contact us link then if you cannot get your ID use you registered game email on the form. Do not post you Email on here though as its your personnel information

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1420495#Comment_1420495

Welcome to the King Community.

The troubleshooting steps that our GameExpert told you to follow since are not helpful for you, so I suggest you follow the link below.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

Follow the link and let me know if your issue is resolved.

Thanks!

Mglud

yes Iphone