(EDITED by CM - Unsupported language)

susy63

(EDITED by CM - Unsupported language) 

Timhung

Hey, welcome @susy63

This area is only allowed -- English.

Please use google translation translate to English and ask the question again.

Thank you

susy63

I bought candy crush bars. I was charged on my credit card but I have not received the confirmation email or the bars. How can I request a refund or receive the amount paid?

Timhung

https://community.king.com/en/candy-crush-saga/discussion/comment/1421129#Comment_1421129

Hey, welcome.

You need to contact the King.com staff directly.

Please email Player Support so they can check up on what happened.

Open the game on mobile and go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions in the recent 90 days.

Here is the link ⬇️⬇️⬇️

https://soporto.king.com/contact

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

This post also can help you

Hopefully, I can help you.

Freddy_

@kiara_wael @Glenn1972 @Miss_Dani

Miss_Dani

廾ⅰ @susy63, welcome to the Community!

👉 Please, note that we only use English in this area of the Community so that everyone can understand & be understood. I will be closing this thread but please feel free to re-post in English & will be happy to help you. 🙌 Thank you!

• If you speak French, Spanish or German, you can join our International Corner >>> HERE. 

Looking forward to seeing you around!