When i trigger a wrapped candy on level 2989 the game crashes!!!

PixieJo

This has happened to me numerous times now and as this level requires you to get 18 wrapped candies it is causing a problem with me completing the game

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/327948/when-i-trigger-a-wrapped-candy-on-level-2989-the-game-crashes

Hi and Welcome to our Community

Which device are you play ?

PixieJo

Hi, I am playing on a Kindle Fire (old one!)

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/327948/when-i-trigger-a-wrapped-candy-on-level-2989-the-game-crashes

I would not recommend a new installation, you will lose all boosters, unless you don't have any.

PixieJo

Thanks for your help I will try what you have suggested 😉

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/327948/when-i-trigger-a-wrapped-candy-on-level-2989-the-game-crashes

Hello and welcome to the community.

King games are in continuous evolution and each new update including additional content and features mean that lots of new code is written by our developers which might include some bugs. Developers test all the updates thoroughly to remove any possible bugs, but it might happen that a bug slips through to the game. While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing you need to do is make sure that your device is running as smoothly as possible. 

a. Please close all apps and restart the device.

b. Please check for any updates for your device and apps in the Amazon Appstore. 

c. Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.

d. As a last resort, try re-installing the game as it usually fixes most issues. Please be sure to back up your game progress on either Facebook or the Kingdom. Just make sure that the last level you played was while you were connected to your account before you reinstall the game.

Please also note that any boosters or extra lives stored in the game may also be lost during this process.

For more info visit HERE.