Connection to App Store

amyo

Screenshot_20210217-074858_Candy Crush Saga.jpg

Why will the game will NOT connect to the app store? I have tried the suggestions listed in previous posts.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/327952/connection-to-app-store

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE 

amyo

I have tried all of these things mentioned.

Freddy_

@amyo Hi and welcome, If you have tried all the tips above and your issue is the same. Currently the only way to fix the issue would be to uninstall and reinstall the game, but you would lLOSE any stored BOOSTERS and LIVES if you did this. Other than that you would need to wait on a fix for the issue, but it is a long running issue.

Thank you

amyo

Thanks but I already did Uninstall and reinstall. This problem did not happen on my old phone. I just got a new one and now have this problem .

Freddy_

@amyo Hi Again, Try while in the game disconnecting your wifi for 30 seconds and then reconnect or try switching between wifi and mobile data to see if it is still the same

Thank you

amyo

Just did that and no luck:( Thanks.