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Do you have a question or need help with your game? Ask the Community.
I got this new iPad. How do I transfer my level with candy crush and candy soda from my iPad mini?
Answers
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Hello and welcome, before moving to your new device, you need to make sure you go through a few simple steps first:
- Enter your game on your old device.
- Back up your progress and connect to Facebook or to the Kingdom.
- Install the game on your new device.
- Open the game and connect it back to Facebook or the Kingdom.
All your game progress and Gold Bars should be transferred to your new device.
By connecting to Facebook or Kingdom, you are synchronizing your progress with our game servers. Therefore, your progress and gold bars will be easily transferred in between all your devices.
If for some reason the progress and Gold Bars do not transfer, contact Player Support HERE where they can help you get them back.
Boosters, extra lives, and extra moves are not saved on the servers, they are saved locally on your device in which you received them. This means that, unlike Gold Bars and your level progress, they won't transfer across to your new device.
The good news is that if you still have access to the old device everything will still be there. Try using some before starting to play on your new device.
If you have any issues with your purchase, click HERE to read more.
Always remember that we never recommend storing too many free boosters on your device, not only is there a chance they may be lost but they can also affect the game play.
