Not receiving my gold bars after buying them

May5Wong

I bought the daily deal yesterday. I received the boosters, but not the gold bars. How can I get them back?

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/328062/not-receiving-my-gold-bars-after-buying-them

Hello and welcome to the sweet King Community.

I'm sorry you have problems with your purchases. From Comfort we cannot take care of purchases, due to data protection.

Please contact technical support directly from your game. Keep in mind that the support responses may reach your spam, we advise you to check it.

Thanks and keep enjoying

Freddy_

@May5Wong Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps