Douglas A Hitchings

doughit

Are you working on a fix for the problem with the ufo. Every time it is activated the game crashes and goes all the way back to the sign in. I am on a kindle Fire.

Freddy_Falkner

@doughit Hi and welcome, Yes there has been an issue identified with the kindle device. The studio are working on a fix for this but at present we have no time frame on a fix. Please keep checking updates as the fix will likely be in an update when made.

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/328256/douglas-a-hitchings

Welcome to the King Community.

I've received a few more reports of problems with the Kindle fire device where the game crashes as soon as UFO hits. We have forwarded details to our specialists so that they can investigate this further. 

As soon as we hear back from the team we will contact you, so please keep an eye on our communications.

Thanks!

Freddy_Falkner

@doughit Hi and welcome, Yes there has been an issue identified with the kindle device. The studio are working on a fix for this but at present we have no time frame on a fix. Please keep checking updates as the fix will likely be in an update when made.

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/328256/douglas-a-hitchings

Welcome to the King Community.

I've received a few more reports of problems with the Kindle fire device where the game crashes as soon as UFO hits. We have forwarded details to our specialists so that they can investigate this further. 

As soon as we hear back from the team we will contact you, so please keep an eye on our communications.

Thanks!

wykoon

Hello there @doughit and good day to you.

I wish to add that our Mr Freddy is right. Whilst waiting for the issue to be fixed, you may want to play the game in other device, if you have. Otherwise, feel free to explore our Community by participating in the on-going contest and stand a chance to win some gold bars to your fave Candy Crush game!

Thank you for your patience and let us know if you need help with other issues in the game.😊😊