Line of candy got stuck...

Coconutz

Hi there,

I was playing a great streak, when one of the lines of candy errored out... Throughout the whole level... So at the end I had to purchase gold for getting me a booster, to finish the level or my winning streak would have ended... 😔

Now being a fan of your games for as long as I can remember playing Candy's Sagas, that was a bit disappointing. I took a screenshot, so please check it out. Only after finishing the level, the line went "on" again.

Best regards,

CocolyNutz®

Screenshot_20210222-205008_Candy Crush Saga.jpg

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/328381/line-of-candy-got-stuck

Welcome to the King Community.

Thank you for submitting your Screenshot. This is actually due to the app error, the problem can be solved if you follow the steps below.

Check app update - Logout game - Restart device - Open game amd log in.

Please let me know.

Coconutz

Hi Sukanta,

The game was already updated, because I play on a daily basis. So that was not the issue. Apparently it was something else.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1431139#Comment_1431139

Thanks for the information 🤗

We are looking into your query and would get back to you in the next few hours. 

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/comment/1431139#Comment_1431139

I rather suspect that your memory was overloaded for a short time. Do you have enough storage capacity? Did you have other programs open during the game? ?

Coconutz

Hi Werner,

Nope, no other programs were running and I had more than enough space free. Even for memory, because I always run a cleaner before starting a game.