Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Line of candy got stuck...
Hi there,
I was playing a great streak, when one of the lines of candy errored out... Throughout the whole level... So at the end I had to purchase gold for getting me a booster, to finish the level or my winning streak would have ended... 😔
Now being a fan of your games for as long as I can remember playing Candy's Sagas, that was a bit disappointing. I took a screenshot, so please check it out. Only after finishing the level, the line went "on" again.
Best regards,
CocolyNutz®
2
Answers
-
Welcome to the King Community.
Thank you for submitting your Screenshot. This is actually due to the app error, the problem can be solved if you follow the steps below.
Check app update - Logout game - Restart device - Open game amd log in.
Please let me know.
0 -
Hi Sukanta,
The game was already updated, because I play on a daily basis. So that was not the issue. Apparently it was something else.
1 -
Thanks for the information 🤗
We are looking into your query and would get back to you in the next few hours.
0 -
I rather suspect that your memory was overloaded for a short time. Do you have enough storage capacity? Did you have other programs open during the game? ?
1 -
Hi Werner,
Nope, no other programs were running and I had more than enough space free. Even for memory, because I always run a cleaner before starting a game.
1
