How do I get my computer to match my progress on my Iphone? I'm way ahead on my phone. Thanks

DMitchell

On my iphone I'm on level 4866 but on my computer I'm only on level 4730. I'm not sure when it stopped syncing?

Thanks

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/328459/how-do-i-get-my-computer-to-match-my-progress-on-my-iphone-im-way-ahead-on-my-phone-thanks

read this link

https://community.king.com/en/blog/kb/articles/461-why-is-my-progress-different-on-two-different-devices

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/328459/how-do-i-get-my-computer-to-match-my-progress-on-my-iphone-im-way-ahead-on-my-phone-thanks

Hello and welcome, sign into your games on your new phone with the account details you are using on your old device and progress should be synced.

If you lost your levels, contact Player Support with your Game ID.

Freddy_Falkner

@DMitchell Hi and welcome, Sounds like you jsut have a connection to the server issue. On your computer check the device and game are up to date and clear the cache from your app store or browser. log out and restart your device then log back in and see if you levels sync

If you have your levels on one device you have not lost any levels its just a connection to the server issue

Thank You

DMitchell

UGH!!! I've tried all of that- clear the cache, restart computer, log out/in and nothing! Any other suggestions?

Thanks

Freddy_Falkner

@DMitchell Hi Again, If you have your levels on one device, it can only be a connection issue with your device to the server.

There has been an issue with some of the later liphones not loading so not sure if this is linked to why your not syncing correctly. All i can suggest is try to keep logging out and restarting you rapp to see if it eventually syncs correctly

Thank you

DMitchell

It's a new iphone and even a new laptop. I really wonder if it stopped syncing when I got the new laptop since that's the one that shows less progress? Thanks for your replies though. I'll keep trying.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1433081#Comment_1433081

Welcome to the King Community.

In fact, the game from your iPhone is not syncing with the server, and the last sync was when you were at level 4730. Now it is very necessary to do the latest sync with the server from your iPhone, so check the game app update and restart the device. When the sync process from iPhone is normal, your game progress will sync to both devices.

Also check if there is a connection problem with the iPhone app.