@DMitchell Hi and welcome, Sounds like you jsut have a connection to the server issue. On your computer check the device and game are up to date and clear the cache from your app store or browser. log out and restart your device then log back in and see if you levels sync
If you have your levels on one device you have not lost any levels its just a connection to the server issue
@DMitchell Hi Again, If you have your levels on one device, it can only be a connection issue with your device to the server.
There has been an issue with some of the later liphones not loading so not sure if this is linked to why your not syncing correctly. All i can suggest is try to keep logging out and restarting you rapp to see if it eventually syncs correctly
It's a new iphone and even a new laptop. I really wonder if it stopped syncing when I got the new laptop since that's the one that shows less progress? Thanks for your replies though. I'll keep trying.
In fact, the game from your iPhone is not syncing with the server, and the last sync was when you were at level 4730. Now it is very necessary to do the latest sync with the server from your iPhone, so check the game app update and restart the device. When the sync process from iPhone is normal, your game progress will sync to both devices.
Also check if there is a connection problem with the iPhone app.
Have you passed 1000 levels in Candy Crush Saga? Collect your badge from HERE.
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The last completed Levels
Candy Crush Saga , Level 9080
Candy Crush Friends Saga , Level 4200
Candy Crush Soda Saga , Level 3624
Papa Pear Saga , Level 108
Diamond Diaries Saga , Level 100
Pet Rescue Saga , Level 44
Blossom Blast Saga , Level 25
Bubble Witch 3 Saga , Level 19
Farm Heroes Saga, Level 2
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1 · 1Helpful Woah! Sweet Love HahaHello and welcome, sign into your games on your new phone with the account details you are using on your old device and progress should be synced.
If you lost your levels, contact Player Support with your Game ID.
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𝐐𝐮𝐨𝐭𝐞: 𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐧𝐨𝐭𝐡𝐢𝐧𝐠 𝐤𝐢𝐧𝐝 𝐭𝐨 𝐬𝐚𝐲, 𝐭𝐡𝐞𝐧 𝐝𝐨𝐧'𝐭 𝐬𝐚𝐲 𝐚𝐧𝐲𝐭𝐡𝐢𝐧𝐠. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐚𝐯𝐨𝐢𝐝 𝐞𝐱𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐨𝐭𝐡𝐞𝐫𝐬 𝐨𝐫 𝐦𝐚𝐤𝐞 𝐟𝐮𝐧 𝐨𝐟 𝐭𝐡𝐞𝐢𝐫 𝐮𝐬𝐞𝐫𝐧𝐚𝐦𝐞𝐬, 𝐭𝐚𝐥𝐤 𝐚𝐛𝐨𝐮𝐭 𝐚𝐧𝐲𝐨𝐧𝐞 𝐞𝐥𝐬𝐞 𝐢𝐧 𝐩𝐫𝐢𝐯𝐚𝐭𝐞 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬, 𝐦𝐚𝐫𝐤 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐬 𝐢𝐧𝐜𝐨𝐫𝐫𝐞𝐜𝐭 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐚𝐫𝐞 𝐜𝐨𝐫𝐫𝐞𝐜𝐭, 𝐜𝐚𝐥𝐥 𝐚𝐧𝐲𝐨𝐧𝐞 𝐧𝐚𝐦𝐞𝐬, 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐚𝐥𝐥 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐫𝐮𝐝𝐞. 𝐓𝐡𝐚𝐧𝐤 𝐲𝐨𝐮.
Community Guides: Formatting Posts & Profile Tour. CCS: Coconut Wheel & Sour Skulls. CCFS: Level Types.
Inspiration and determination is the key to success.
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0 · Helpful Woah! Sweet Love Haha@DMitchell Hi and welcome, Sounds like you jsut have a connection to the server issue. On your computer check the device and game are up to date and clear the cache from your app store or browser. log out and restart your device then log back in and see if you levels sync
If you have your levels on one device you have not lost any levels its just a connection to the server issue
Thank You
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaUGH!!! I've tried all of that- clear the cache, restart computer, log out/in and nothing! Any other suggestions?
Thanks
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0 · Helpful Woah! Sweet Love Haha@DMitchell Hi Again, If you have your levels on one device, it can only be a connection issue with your device to the server.
There has been an issue with some of the later liphones not loading so not sure if this is linked to why your not syncing correctly. All i can suggest is try to keep logging out and restarting you rapp to see if it eventually syncs correctly
Thank you
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaIt's a new iphone and even a new laptop. I really wonder if it stopped syncing when I got the new laptop since that's the one that shows less progress? Thanks for your replies though. I'll keep trying.
- Report
0 · Helpful Woah! Sweet Love HahaWelcome to the King Community.
In fact, the game from your iPhone is not syncing with the server, and the last sync was when you were at level 4730. Now it is very necessary to do the latest sync with the server from your iPhone, so check the game app update and restart the device. When the sync process from iPhone is normal, your game progress will sync to both devices.
Also check if there is a connection problem with the iPhone app.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
0 · Helpful Woah! Sweet Love Haha