Fast race problem

Hades85

I won fast race 5 times already.

Didn't get any reward, and every next race im playing with execly same people

Tried to reinstall game.

Didn't work.

What can I do?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1434563#Comment_1434563

OK if you tell me your game app version and your game ID then I will discuss with our CM for your problem.

Thanks!

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/328558/fast-race-problem

Hello and welcome to the community.

Please do the standard troubleshooting process: Log out, update your game application, restart your device and login again and check if it solves your case. For any missing rewards, either contact player support directly from the settings of your game application or use this link.

https://soporto.king.com/contact

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/328558/fast-race-problem

Welcome to the King Community.

Can you show me a screenshot of your current fast race so I can try to figure out why your problem is happening?

For instructions on how to take a screenshot please visit HERE.

Thanks!

Hades85

Screen shots from different lvl races

Both won

Freddy_

@Hades85 Hi and welcome, Very strange both screenshots everyone is in exactly the same place

i would check device and game are up to date and clear the cache from the app store, log out and restart your device and then log back in and see if this resolves your issue

Thank you

Hades85

Screenshot_20210224-142312.png

This one is from another race at the start

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1434551#Comment_1434551

Thank you for submitting your Screenshot. According to the screenshot, your episode race may not be working properly, so you may need to contact Player Support.

Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email.

I hope you will find your solution from Player Support

Hades85

Tried that few times, every time I'm getting email with community and FAQ links

That is all

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1434560#Comment_1434560

Hello and welcome to the sweet King Community.

Please follow the steps indicated in the previous comments and tell us if there were any changes or everything remains the same.

Thanks and keep enjoying

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1434563#Comment_1434563

OK if you tell me your game app version and your game ID then I will discuss with our CM for your problem.

Thanks!

Hades85

Here are info You ask for

And I did steps suggested in previous posts. Nothing changed unfortunately