Why cant I send lives to my friends or ask a friend to send me a life? I havent been receiving any

Rojoe

I havent received any lives from my friends in a long while and I cant send a request either.

Freddy_

@Rojoe

Hi and welcome, Please check your device and game are up to date clear the cache from your app store or browser , log out and and restart your device . then log back in and see if this resolves your issue

Also check your Facebook app settings and make sure everything is active

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

If this does not work please see post below regards an issue with sending and receiving lives

https://community.king.com/en/candy-crush-saga/discussion/314506/receiving-and-sending-lives-via-facebook-not-working

Thank you

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/328728/why-cant-i-send-lives-to-my-friends-or-ask-a-friend-to-send-me-a-life-i-havent-been-receiving-any

Hello and welcome to the community.

Many game messages are being sent every day across the games all around the world. Some of these may get stuck in the system and arrive with a delay, doesn’t reach certain devices or platforms, or simply, do not arrive at all. If you have the game Facebook connected, don't forget to make sure that the game has access to your Facebook friends list since this permission will automatically expire from time to time. If the game hasn't the access all lives will stay blocked. Make also sure that the game is updated to the latest version if you play on a mobile device. The lives will automatically reload so you can continue playing the game even though the messages from friends don't reach you. There is also a Facebook issue many players are experiencing that is under investigation.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/328728/why-cant-i-send-lives-to-my-friends-or-ask-a-friend-to-send-me-a-life-i-havent-been-receiving-any

Welcome to the King Community.

The lives sharing process can be interrupted for a variety of reasons, and server problems or temporary issues are one of the reasons for this problem. In case of such problems you can try to find a solution by following the simple troubleshooting steps below.

Check app update - Log out game - Restart your device - Open game and Log in again.

If you cannot find a solution through the above steps, you will find more detailed troubleshooting steps HERE.

Thanks!