My app stuck at "connecting to app store"

MsHanna

Hello,

My candy crush says "connecting app store" but it never stops loading. I can't use my gold bars either. I've tried all of the solutions suggested here in the community but nothing is working. I appreciate any ideas as to how to fix this problem.

Freddy_

@MsHanna Hi and welcome, This is a long running issue for some and you can try the standard troubleshooting tips to see if this helps

Check game and device is up to date ,clear the cache from your app store or browser. make sure you have a minimum of 2gb of free storage space log out and restart your device and then log back in and see if this resolves your issue

You can also try disconnecting your wifi while in the game for 30 seconds and then reconnect or switch from wifi to mobile data to see if this helps

As a last resort you may need to do an uninstall but if a mobile device you would LOSE any stored BOOSTERS or LIVES

Thank You

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/328969/my-app-stuck-at-connecting-to-app-store

Hi and welcome to the community.

In addition to above answer by freddy please check this link to understand this issue.

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

thanks.

MsHanna

@Freddy_Falkner and @aijaziqbal Thank you for your responses, but I have already tried the solutions you have suggested to me here. It hasn't worked so far. I didn't want to Uninstall and Reinstall unless i have absolutely no options left. But I guess that's what I have to do now. Thanks for the suggestions.

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1445760#Comment_1445760

Hello.

Please, before uninstalling the game, try to disconnect the internet on your device when you are trying to access the store. I don't mean to turn off the router, just turn off the device connections. Exit the game with the connections turned off and go back in; when the message because there is no connection appears, turn them on. Perhaps by logging out several times you will be able to solve it.

Thank you and keep enjoying