Candy connection server

Rebecca_Culver

When i try to confirm my friends it says it cannot connect to the server any ideas what to do?

Freddy_

@Rebecca_Culver Hi and welcome, Please check your device and game are up to date and clear the cache from your app store or browser log out and restart your device and then log back in and see if this resolves your issue

If not try while in the game disconnecting your wifi for 30 seconds and then reconnect , also if a mobile device try switching between wifi and mobile data to see if that helps

Thank you

bearwithme

Hello @Rebecca_Culver and a very warm welcome to our Candilicious Community. If the advice above doesn't help can you please give us a little more information? Are you talking about adding friends on your computer through your King.com account or are you talking about FB?

What device are you trying to do this on (PC or mobile)?

Rebecca_Culver

This is on my mobile

Equineapha

I need help too with Candy Crush please

It will say lives FULL but when I go to play and open game there are zero lives

Can you reset my account ?

I already emailed support

That didn't help

Thanks much

Freddy_

@Rebecca_Culver Hi and welcome, This is the new candy connections feature and at present there is not a lot of information on this. We do know there is a facebook issue we believe that is causing the feature not to work correctly, but do not know if the connection issue has something to do with this or not. All i can say is until the issue is fixed the feature may not work correctly

https://community.king.com/en/candy-crush-saga/discussion/329381/new-feature-candy-connections