My and my wife candy crush saga account merged

nilju37

Hello, i am new here. Need help!

Accidentally my and my wife account had merged. After that I logged out on my mobile and log in again but all my inventory was empty and the problem remain same. Attached screenshot for your information.

Help me please to access my own account.

Screenshot_2021-03-13-23-59-42-978_com.king.candycrushsaga.jpg

received_512855063063184.jpeg

Freddy_

@nilju37 Hi and welcome, When two accounts become merged they cannot be separated. All you can do in this case is the person who has lost there account due to the merge. Will need to create a new game account and then contact customer support to get there levels manually restored

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thank you

nilju37

Freddy_Falkner thank you, so i need to create new account and sacrifice this one? 😒

nilju37

Hello, my new user id is 12413336211. I was playing 4778 level and having 516 gold bar with my previous ID. Could you please help me to restore manually?

Screenshot_2021-03-14-00-40-06-115_com.king.candycrushsaga.jpg

Freddy_

@nilju37 Hi Again, unfortunately yes as a merged account cannot be seperated.

You need to contact customer support regarding getting your levels restored. Link in first post

nilju37

Would you please suggest me, which topic I need to select regarding my issue?

nilju37

And also a sub topic?

Freddy_

@nilju37 Hi, use problems with game and game didn't save as subtopic

nilju37

Thanks