Hello and welcome, you can try checking your game is up to date and log out and restart your device and then log back in to see if this solves your issue.
If not try while in the game disconnecting your wifi for 30 seconds and then reconnect to see if this helps.
There is a long standing connection issue in the game and unfortunately we have no time frame on a fix for this, uninstalling may resolve your issue as a last resort but you would lose any stored boosters and lives.
Answers
Hi and Welcome to our Community
his could be a problem if your game app is not up to date or if your game is not fully connected to the server.
Even slow internet is one of the causes of this problem.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you have the same problem after doing this then you will find complete information HERE
- Report
1 · 1Helpful Woah! Sweet Love HahaHello and welcome, you can try checking your game is up to date and log out and restart your device and then log back in to see if this solves your issue.
If not try while in the game disconnecting your wifi for 30 seconds and then reconnect to see if this helps.
There is a long standing connection issue in the game and unfortunately we have no time frame on a fix for this, uninstalling may resolve your issue as a last resort but you would lose any stored boosters and lives.
Thank you.
- Report
1 · Helpful Woah! 1Sweet Love Haha