Lost Boosters

mbardaiyar

Hello, the app on my mobile was giving issues so ended up uninstalling it and then installed again. When I signed back into the account, all boosters were lost. I understand after reading few discussions on this forum that all boosters are stored locally on the device and that's the reason they are no longer available to use.

Wanted to request a one time courtesy to award them back to my account please. I had over 1200 of them. Looking forward to a favorable response!

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/333609/lost-boosters

Welcome to Sweet King Community! 👑

Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

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