network error

sim50

I can't connect to my account and of course I can't play the game, looks like I am offline but I am not. I keep receiving network error when I am trying to login with my email, this happens for months now. What is going on?

kiara_wael

Hi and Welcome to our Community

Please see post below as this will explain this issue to you

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Freddy_

@sim50 Hi and welcome, If you have been playing without logging in your progress is not being saved. you may find that if you have the error above explained by @kiara_wael you will need to uninstall and reinstall the game. but as your progress is not being saved you would need to contact customer support to get your levels manually restored to your account.

Thank you